Simple Business Ops
Even after you hired people to help.
You’ve hired help. Your business has grown. But you’re still answering the questions, checking the work, and keeping all the moving pieces together.
Maybe your team needs your approval before they can move forward. Or you’re checking three different places just to find out whether a client project is on track. By the end of the day, you’ve been busy, but haven’t touched the work you wanted to do.
That’s the kind of thing I help you work through.
Book a callStart with the things that keep landing back on your plate.
Your team shouldn’t need you to manage every handoff or check every piece of work before it goes to a client. We work through who owns what, what good work looks like, and how the team can check it without everything coming back to you.
A client asks where their project stands, and you have to go ask someone else. Let’s make it easier for your team to keep clients informed without you being the go-between.
Before adding another tool or writing another SOP, I want to know what’s getting in the way of using the one you already have.
Three ways to work together
For the founder & team
Work keeps coming back to you for a reason. Let’s find it.
Over 90 days, we look at what’s happening in your business, where work gets stuck, and what your team still depends on you for.
We start with what you already have, decide what needs attention first, and work through the changes with your team. That might mean fixing client onboarding, sorting out responsibilities, or connecting tools so someone doesn’t have to move the same information around by hand.
You don’t need to arrive with a list of systems to fix. Figuring out what’s causing the frustration is part of the work.
For the founder
You spend your days running the business, but never seem to get to the things that will help it move forward.
I work with you as your accountability partner to get clear on your goals, figure out what needs to happen to reach them, and put those priorities in the right order. Then I help you follow through and work through what’s getting in the way.
We do this in a group setting with other founders, with the focus on your priorities and the progress you’re making.
For Your Number 2
They’re the person you depend on to keep things moving. But when they’re stuck, who do they get to talk to?
The Operators Community is a place for the people supporting founders as their number 2 to compare notes, brainstorm a problem, and talk with others who understand the role. Ops Director, VA, EA, Integrator. The title matters less than the job they’re doing.
This community is here to support the person who supports you and your team.
What clients say
“She helped me automate the delivery processes, client communication, and review process in our agency.”
“Lisa is practical, clear, and very good at getting things unstuck.”
I help digital service providers and their teams figure out why work keeps coming back to the founder, why the team isn’t working as smoothly as it could, or why they feel at capacity when they believe they should be able to handle more clients. Then we work through what needs to change.
I’ve spent more than 20 years in operations, project management, team leadership, and client success, including 11 years working closely with digital service providers, small agencies, and their teams.
Book a call and we’ll talk through what’s happening, what you’ve already tried, and what you wish worked differently.
We’ll see if we’re a good fit and which option would work best for you. There’s no obligation, and if I’m not the right person to help, I’ll be the first to tell you.
Book a call